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“There was one bot that I put together named Chester... I made him be a little off kilter, talking about metaphors, be very artsy, talk about jazz a lot. That’s something we want to see within the senior population. They like to talk. Sometimes they’re not super clear. That’s been really good for our agents to experience before experiencing it in the wild”

“If someone does ten roleplays in Outdoo, you can see the improvement instantly on real calls. The speed of feedback is huge. We tweak a bot, test it, and improve the training loop in hours, not weeks”

“With Outdoo, 100% of our calls are now scored and reviewed. Using libraries and streams has helped us standardize feedback and dramatically speed up ramp time. We’ve reduced training time by 33%, while improving consistency and quality across the team. Outdoo has completely changed how we coach and scale.”