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“Outdoo” is the brand name of the services provided by MeetRecord Inc. References to “Outdoo” in this Addendum mean the Outdoo-branded services operated by MeetRecord Inc., the legal entity party to this Addendum.

This Data Protection Addendum (“Addendum”) between MeetRecord Inc. (“Outdoo”) and the Customer (as defined in the Agreement) forms part of the MeetRecord Inc. Terms of Service set forth at https://www.outdoo.ai/terms-of-service or such other written or electronic agreement incorporating this Addendum, in each case governing Customer’s access to and use of the Services (the “Agreement”). This addendum was last updated on January 1, 2026.

Customer enters into this Addendum on behalf of itself and any Affiliates authorized to use the Services under the Agreement and who have not entered into a separate contractual arrangement with Outdoo. For the purposes of this Addendum only, and except where otherwise indicated, references to “Customer” shall include Customer and such Affiliates.

The Parties hereby agree that the terms and conditions set out below shall be added as an Addendum to the Agreement.

Annex 1 to Data Protection Addendum

Description of Processing Activities for Customer Personal Data

This Annex includes certain details of the Processing of Customer Personal Data by Outdoo in connection with the Services.

  1. List of Parties

Data Exporter

Name:

Customer (as defined in the Agreement)

Address:

As set forth in the relevant Order Form.

Contact person’s name, position and contact details:

As set forth in the relevant Order Form.

Activities relevant to the data transferred under these Clauses:

Recipient of the Services provided by Outdoo in accordance with the Agreement.

Signature and date:

Signature and date are set out in the Agreement.

Role (controller/processor):

Controller

Data Importer

Name:

MeetRecord Inc.

Address:

1013 Center Road, 403 B, San Francisco, California, USA

Contact person’s name, position and contact details:

Piyush Goyal, dpo@outdoo.ai

Activities relevant to the data transferred under these Clauses:

Provision of the Services to the Customer in accordance with the Agreement.

Signature and date:

Signature and date are set out in the Agreement.

Role (controller/processor):

Processor

  1. Competent Supervisory Authority

Identify the competent supervisory authority/ies in accordance (e.g. in accordance with Clause 13 SCCs)

As determined by application of Clause 13 of the EU SCCs.

  1. Processing Information

Categories of data subjects whose personal data is transferred

Customer’s authorized users of the Services; individuals who take part in, or whose information appears in, calls, meetings and other content that Customer records, uploads or connects to the Services (for example, Customer’s customers and prospects); and individuals whose information appears in knowledge content that Customer uploads or connects

Categories of personal data transferred

Processed automatically by the Services:

· Names

· email IDs

Processed where and to the extent provided by Customer or its authorized users, or made available through integrations that Customer enables:

· job title, team and reporting relationships

· voice, chat and video recordings of AI Roleplay and AI Trainer sessions, and their transcripts

· recordings and transcripts of real customer calls and meetings, including the names, voices and statements of call participants

· screen content shared by users during Screen-Aware Roleplays

· scores, feedback, coaching summaries, recommendations and CRM updates generated by the Services

· CRM, calendar and meeting data made available through integrations

· any personal data contained in documents and knowledge content that Customer uploads or connects (for example, through Knowledge Sync)

Sensitive personal data transferred

None, unless agreed in writing (for example, in a business associate agreement). Voice and video recordings may be treated as biometric or sensitive data in some jurisdictions. Outdoo does not use voice or video recordings to create voiceprints, faceprints or other biometric identifiers, or to identify individuals.

Frequency of the transfer

Continuous

Nature of the processing

The nature of the processing is more fully described in the Agreement and accompanying order forms but will include the following basic processing activities: The provision of Services to Customer. To provide the Services, Outdoo collects, records, stores, transcribes, analyzes and scores Customer Personal Data; uses AI models to simulate customer conversations, deliver AI Trainer sessions and generate feedback, summaries, recommendations and CRM updates; retrieves content from knowledge sources and integrations that Customer enables; and makes the results available to Customer’s authorized users.

The purpose of the transfer is to facilitate the performance of the Services more fully described in the Agreement and accompanying order forms.

Purpose of the data transfer and further processing

For processing involving California consumers, please select the Business Purpose(s) for Processing Personal Data

☐ N/A

☐ Auditing related to counting ad impressions to unique visitors, verifying positioning and quality of ad impressions, and auditing compliance with this specification and other standards

☒ Helping to ensure security and integrity to the extent the use of the consumer’s personal information is reasonably necessary and proportionate for these purposes

☒ Debugging to identify and repair errors that impair existing intended functionality.

☐ Short-term, transient use, including, but not limited to, non-personalized advertising shown as part of a consumer’s current interaction with the business, provided that the consumer’s personal information is not disclosed to another third party and is not used to build a profile about the consumer or otherwise alter the consumer’s experience outside the current interaction with the business

☒ Performing services on behalf of the business, including maintaining or servicing accounts, providing customer service, processing or fulfilling orders and transactions, verifying customer information, processing payments, providing financing, providing analytic services, providing storage, or providing similar services on behalf of the business.

☐ Providing advertising and marketing services, except for cross-context behavioral advertising, to the consumer provided that, for the purpose of advertising and marketing, a service provider or contractor shall not combine the personal information of opted-out consumers that the service provider or contractor receives from, or on behalf of, the business with personal information that the service provider or contractor receives from, or on behalf of, another person or persons or collects from its own interaction with consumers.

☒ Undertaking internal research for technological development and demonstration.

☒ Undertaking activities to verify or maintain the quality or safety of a service or device that is owned, manufactured, manufactured for, or controlled by the business, and to improve, upgrade, or enhance the service or device that is owned, manufactured, manufactured for or controlled by the business.

☒ To retain and employ another service provider or contractor as a subcontractor where the subcontractor meets the requirements for a service provider or contractor under CCPA.

☒ To build or improve the quality of the services it is providing to the business even if this Business Purpose is not specified in the written contract required by CCPA provided that Service Provider does not use the Customer Personal Data to perform Services on behalf of another person.

☒ To prevent, detect, or investigate data security incidents or protect against malicious, deceptive, fraudulent, or illegal activity, even if this Business Purpose is not specified in the written contract.

Period for which the personal data will be retained or criteria used to determine that period

The period for which the Customer Personal Data will be retained is more fully described in the Agreement, Addendum, and accompanying order forms. Unless otherwise agreed, Customer Personal Data is retained for the term of the Agreement, subject to any shorter retention period Customer configures, and is deleted within 30 days after termination in accordance with Section 5.2(j).

Subprocessor transfers – subject matter, nature, and duration of processing

The subject matter, nature, and duration of the Processing more fully described in the Agreement, Addendum, and accompanying order forms.

  1. Technical and Organisational Security Measures

Description of the technical and organisational security measures implemented by Outdoo as the data processor/data importer to ensure an appropriate level of security, taking into account the nature, scope, context, and purpose of the processing, and the risks for the rights and freedoms of natural persons.

  • Security
    • Security Management System.
      • Organization. Outdoo designates qualified security personnel whose responsibilities include development, implementation, and ongoing maintenance of the Information Security Program.
      • Policies. Management reviews and supports all security related policies to ensure the security, availability, integrity and confidentiality of Customer Personal Data. These policies are updated at least once annually.
      • Assessments. Outdoo engages a reputable independent third-party to perform risk assessments of all systems containing Customer Personal Data at least once annually.
      • Risk Treatment. Outdoo maintains a formal and effective risk treatment program that includes penetration testing, vulnerability management and patch management to identify and protect against potential threats to the security, integrity or confidentiality of Customer Personal Data.
      • Vendor Management. Outdoo maintains an effective vendor management program
      • Incident Management. Outdoo reviews security incidents regularly, including effective determination of root cause and corrective action.
      • Standards. Outdoo operates an information security management system that complies with the requirements of ISO/IEC 27001:2022 standard.
    • Personnel Security.
      • Outdoo personnel are required to conduct themselves in a manner consistent with the company’s guidelines regarding confidentiality, business ethics, appropriate usage, and professional standards. Outdoo conducts reasonably appropriate background checks on any employees who will have access to client data under this Agreement, including in relation to employment history and criminal records, to the extent legally permissible and in accordance with applicable local labor law, customary practice and statutory regulations.
      • Personnel are required to execute a confidentiality agreement in writing at the time of hire and to protect Customer Personal Data at all times. Personnel must acknowledge receipt of, and compliance with, Outdoo's confidentiality, privacy and security policies. Personnel are provided with privacy and security training on how to implement and comply with the Information Security Program. Personnel handling Customer Personal Data are required to complete additional requirements appropriate to their role (e.g., certifications). Outdoo's personnel will not process Customer Personal Data without authorization.
    • Access Controls
      • Access Management. Outdoo maintains a formal access management process for the request, review, approval and provisioning of all personnel with access to Customer Personal Data to limit access to Customer Personal Data and systems storing, accessing or transmitting Customer Personal Data to properly authorized persons having a need for such access. Access reviews are conducted periodically to ensure that only those personnel with access to Customer Personal Data still require it.
      • Infrastructure Security Personnel. Outdoo has, and maintains, a security policy for its personnel, and requires security training as part of the training package for its personnel. Outdoo's infrastructure security personnel are responsible for the ongoing monitoring of Outdoo's security infrastructure, the review of the Services, and for responding to security incidents.
      • Access Control and Privilege Management. Outdoo's and Customer’s administrators and end users must authenticate themselves via a Multi-Factor authentication system or via a single sign on system in order to use the Services
      • Internal Data Access Processes and Policies – Access Policy. Outdoo's internal data access processes and policies are designed to protect against unauthorized access, use, disclosure, alteration or destruction of Customer Personal Data. Outdoo designs its systems to only allow authorized persons to access data they are authorized to access based on principles of “least privileged” and “need to know”, and to prevent others who should not have access from obtaining access. Outdoo requires the use of unique user IDs, strong passwords, two factor authentication and carefully monitored access lists to minimize the potential for unauthorized account use. The granting or modification of access rights is based on: the authorized personnel’s job responsibilities; job duty requirements necessary to perform authorized tasks; a need to know basis; and must be in accordance with Outdoo's internal data access policies and training. Approvals are managed by workflow tools that maintain audit records of all changes. Access to systems is logged to create an audit trail for accountability. Where passwords are employed for authentication (e.g., login to workstations), password policies follow industry standard practices. These standards include password complexity, password expiry, password lockout, restrictions on password reuse and re-prompt for password after a period of inactivity
    • Data Center and Network Security
      • Data Centers.
        • Infrastructure. Outdoo has AWS as its data center.
        • Resiliency. Multi Availability Zones are enabled on AWS and Outdoo conducts Backup Restoration Testing on regular basis to ensure resiliency.
        • Server Operating Systems. Outdoo's servers are customized for the application environment and the servers have been hardened for the security of the Services. Outdoo employs a code review process to increase the security of the code used to provide the Services and enhance the security products in production environments.
        • Disaster Recovery. Outdoo replicates data over multiple systems to help to protect against accidental destruction or loss. Outdoo has designed and regularly plans and tests its disaster recovery programs.
        • Security Logs. Outdoo's systems have logging enabled to their respective system log facility in order to support the security audits, and monitor and detect actual and attempted attacks on, or intrusions into, Outdoo's systems.
        • Vulnerability Management. Outdoo performs regular vulnerability scans on all infrastructure components of its production and development environment. Vulnerabilities are remediated on a risk basis, with Critical, High and Medium security patches for all components installed as soon as commercially possible.
      • Networks and Transmission.
        • Data Transmission. Transmissions on production environment are transmitted via Internet standard protocols.
        • External Attack Surface. AWS Security Group which is equivalent to virtual firewall is in place for Production environment on AWS.
        • Incident Response. Outdoo maintains incident management policies and procedures, including detailed security incident escalation procedures. Outdoo monitors a variety of communication channels for security incidents, and Outdoo's security personnel will react promptly to suspected or known incidents, mitigate harmful effects of such security incidents, and document such security incidents and their outcomes.
        • Encryption Technologies. Outdoo makes HTTPS encryption (also referred to as SSL or TLS) available for data in transit and implements encryption technologies for data at rest to ensure the security and confidentiality of Customer Data.
      • Data Storage, Isolation, Authentication, and Destruction. Outdoo stores data in a multi-tenant environment on AWS servers. Data, the Services database and file system architecture are replicated between multiple availability zones on AWS. Outdoo logically isolates the data of different customers. A central authentication system is used across all Services to increase uniform security of data. Outdoo ensures secure disposal of Client Data through the use of a series of data destruction processes.

Annex 2

Outdoo's Sub-processors

Please refer to https://trust.outdoo.ai/ for Outdoo's list of sub-processors.

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