Integrity Solutions Embeds AI Roleplay Into Client Training in Two Weeks
Integrity Solutions is a sales training organization that works with enterprise clients across industries to improve sales performance through values-based methodology, training design, and reinforcement programs. The company has over 350 client companies in its portfolio.
Located
Nashville, USA
Industry
Business Services
2 wks
3,000+
100%
See How Outdoo Turns Practice Into Performance with AI Roleplays?
Book a DemoIntegrity Solutions builds and delivers sales training programs grounded in a values-based approach to selling. Its proprietary discovery and coaching frameworks are used by enterprise clients across industries, typically deployed through multi-week learning paths in platforms like Thought Industries, Docebo, and Cornerstone.
With more than 350 client companies, the team needed a technology partner that could support both its own learning platform and the varied LMS environments its clients operate in — without creating new administrative overhead every time a new account went live.
The Challenge
Integrity Solutions had developed a four-quadrant discovery methodology that its clients use to structure sales conversations. Off-the-shelf roleplay tools built around generic scenarios couldn't reflect it. Learners finishing the coursework had no way to practice the methodology before using it in live prospect calls — exactly where skill degradation happens.
The operational side was strained too. Thought Industries, the LMS powering Integrity Solutions' Elevate Selling program, required manual roster uploads to onboard new learners. Adding a third-party roleplay tool without solving that sync problem would create another failure point in a workflow that was already costly to manage. Every new enterprise account meant more administrative overhead.
The team was also weighing commercial structure. Any solution would need to work not just for Integrity Solutions' own programs, but across client LMS environments including Docebo, Cornerstone, and Litmos — which meant a reseller model was on the table from the start.
The Solution
Embedding methodology practice inside the Elevate Selling learning path
Integrity Solutions integrated Outdoo into its Elevate Selling program, placing roleplay agents in weeks three and four of the learning path — after learners have worked through content review and simulation exercises. Two agents anchor the deployment: one focused on the discovery methodology, one on customer simulation.
Each agent reflects the buyer conversations Integrity Solutions' clients actually have, including common objections and conversational dynamics. The agents are co-branded with the Integrity Solutions and Compass logos, so learners experience the roleplay as part of the program, not a third-party add-on. During the vendor evaluation, Outdoo was compared directly against Second Nature; the team's technical depth and direct answers on SCORM compatibility, learner ID anonymization, and API integration made the difference.
“Anytime a sales team is excited about a tool, that means good things. After our first internal demo, the reaction told us we had found something that would actually land with clients.”
Sending co-branded scorecard reports to managers automatically
At the end of each roleplay session, a scorecard report goes to the learner's manager by email, co-branded with the Integrity Solutions identity. Learner PII is never stored on the Outdoo platform. Client-side managers get immediate visibility into how their team is performing against the discovery methodology without needing access to another platform.
The same infrastructure carries forward under the reseller model. A client running Docebo or Cornerstone gets the same co-branded experience and automated scorecard delivery using the same SCORM package — no rebuild required for each new client environment.
“The product has been there, the APIs are stable, and I think we have a path forward. What we needed was a technical partner who could actually deliver the integration they described, and Outdoo did that.”
Automating learner provisioning so roster management doesn't bottleneck growth
API webhooks now provision learners automatically when they are added to Thought Industries. When a new learner joins a cohort, they appear in Outdoo without a manual export, import, or roster reconciliation step. The process that made scaling the Elevate Selling program operationally expensive has been replaced by a sync that runs without human intervention.
For enterprise clients with IT security concerns about third-party platform access, the architecture keeps coaching data in familiar systems. Managers receive scoring data by email; they never need to log into Outdoo to see how their team performed.
“Getting the learner sync automated was the step that made this scalable. Manual roster uploads were never going to work at 3,000 learners across a single enterprise account.”
The Impact
The Thought Industries integration went live after a two-week sprint. API webhooks sync learners automatically, scoring data flows back to the LMS without manual intervention, and Integrity Solutions' sales team is already demoing the tool to prospects with strong early reactions from client stakeholders.
Full co-branded integration completed in two weeks
API webhook setup, SCORM package configuration, co-branded scorecard email delivery, and learner ID anonymization were all completed in a two-week implementation sprint. Integrity Solutions had a production-ready deployment without an extended implementation drag.
Automated learner sync replacing manual roster uploads
Learners added to Thought Industries are now provisioned in Outdoo automatically. The manual process that made growing the Elevate Selling program operationally costly runs without human intervention, regardless of cohort size.
Reseller model enabling deployment across client LMS environments
The same Outdoo SCORM package and scorecard framework can be deployed into client environments running Docebo, Cornerstone, or Litmos. Enterprise accounts deploying to thousands of learners access the same infrastructure with no rebuild required per environment, putting more than 3,000 learners within reach through the reseller model alone.
