#1 Best Results#1 Most Implementable#1 Highest User AdoptionConversation Intelligence · PerformScore Every Real Call Against Your Training
Outdoo records every sales, success, and support call, scores it with the same AI scorecards used in training, and updates the CRM, so coaching runs on real behavior, not gut feel.
- Every call recorded
- Scored like practice
- CRM updated from the call
Real call · recorded"Can you walk me through the renewal pricing?"Trusted by 250+ enterprises, including Fortune 500 teams
Why Call Recordings Don't Change Behavior
Teams record calls, but nobody connects what happened to what the rep practices next.
Only a Few Calls Get Reviewed
Managers hear a handful of recordings a week, so team-wide patterns go unseen.
Training and Calls Use Different Yardsticks
Practice and real calls are graded differently, so nobody can tell whether training shows up.
Call Admin Eats Customer Time
Reps retype summaries and follow-ups, so the CRM reflects memory, not the conversation.
From Recorded Calls to Coached Behavior
Every real call is captured, scored like practice, coached, and logged to the CRM.
Every Call Captured and Searchable
Every call is recorded, transcribed, and tagged, so finding when pricing came up is a search, not a re-listen.
- Every call recorded and searchable
- Summaries with highlights and next steps
- Objections, pricing, and decision-makers tagged
Real Calls Scored the Way Practice Is
The scorecard that grades a rep's roleplay also grades their real calls. With Knowledge Sync, calls are also checked for product and policy accuracy.
- One scorecard for roleplays and real calls
- Practice and real-call scores side by side
- Accuracy checks from your knowledge base
Coach Every Rep on the Methodology You Use
Grading calls on the framework reps train on reinforces the playbook, and top-performer calls show what good looks like.
- MEDDICC, SPICED, SPIN, BANT, Challenger, or your own
- Coaching on real behavior
- Library of top-performer calls
Every Gap Becomes the Next Practice
When a real call shows a gap, Outdoo AI Coach recommends the fix. The next scored call shows whether it's closing.
- AI coaching summary after every call
- Next steps from real-call gaps
- Progress confirmed on the next call
The CRM Updates From the Call
The CRM record comes straight from the conversation, so it reflects what happened and nobody loses customer time typing.
- Summaries, action items, contacts to CRM
- Follow-up email templates with placeholders
- Less data entry, cleaner records
What Customers Say
Practicing against an AI that pushes back like a real engineer changes how you walk into the actual conversation.
Practicing post-sale conversations keeps our teams sharp and confident exactly when it matters most: retention and follow-through.
Frequently Asked Questions
Everything you need to know about conversation intelligence in Outdoo.
What is conversation intelligence in Outdoo?
Outdoo records and transcribes every real call, scores it like practice, gives the rep a coaching summary, and updates the CRM.
Why use the same scorecard for practice and real calls?
One scorecard means one measurement, so you see whether a practiced skill shows up with customers.
What happens when a call shows a gap?
Outdoo AI Coach recommends the AI Trainer, roleplay, or resource that targets the gap, and the next scored call shows whether it is closing.
Which methodologies can calls be scored against?
MEDDICC, SPICED, SPIN, BANT, Challenger, or your own framework. With Knowledge Sync, accuracy criteria come from your knowledge base and update with it.
What goes into the CRM?
Call summaries, action items, and contacts, plus follow-up emails generated from your own templates.
Does it work with our current tools?
Yes. Outdoo has 140+ integrations across CRMs, meeting platforms, dialers, and LMS platforms.
Is it secure enough for enterprise?
Yes. Outdoo complies with SOC 2, GDPR, HIPAA, and CCPA, and includes SSO, role-based access controls, private cloud options, and PII data scrubbing.
Enterprise-Ready
- SOC 2, GDPR, HIPAA, and CCPA
- SSO and permission profiles
- PII scrubbing
- Private cloud storage
- Workspaces by team, region, and vertical
- 120+ languages
- Dedicated CSM and SLAs
- Proof of concept before you commit
GDPR
HIPAA
CCPA
SOC 2See Real Calls Scored Against Your Training
A 30-minute walkthrough built around your team's calls. When you're ready, prove it with a proof of concept.
