#1 Best Results#1 Most Implementable#1 Highest User AdoptionPost-Sales Roleplays · PracticePractice Renewals and Escalations Before They Are Real
Outdoo builds AI customer roleplays from your real support and renewal conversations, so CSMs and support agents rehearse hard calls before customers are on the line.
- Renewals and upsells
- Escalations
- QBRs over screen share
Frustrated customer"We've had three outages this quarter. Why renew?"Trusted by 250+ enterprises, including Fortune 500 teams
Why Hard Customer Calls Go Unrehearsed
A long-time customer is considering leaving. Your CSMs should have rehearsed that conversation already.
The Hardest Calls Are Unscripted
Renewal and support calls are high-stakes, and slides don't prepare anyone for an angry customer.
Generic Drills Miss the Real Account
Practice skips the account going sideways this week, so the first rehearsal happens with the customer.
Coaching Doesn't Reach Every CSM
Managers can't hear every renewal, so empathy and resolution gaps stay hidden until churn.
From Rehearsed Calls to Retained Customers
Lifelike roleplays that sharpen renewals, escalations, and account growth, so retention improves.
Rehearse the Account in Front of You
The AI customer is built from that account's own tickets and history, so reps drill skepticism that's already brewing.
- Built from CRM data, tickets, and QBR notes
- Renewals, upsells, adoption, and churn risk
- Frustrated, skeptical, or executive customers
Practice the QBR, Slides Included
A QBR is a presentation under scrutiny, over screen share, gatekeeper included. Outdoo tracks the slides and checks that the right points land at the right moment.
- Voice, video, and chat practice
- Up to three AI personas per QBR
- Screen-Aware Roleplays check words against slides
One Scorecard for Practice and Real Calls
Outdoo scores practice and live calls on one rubric, so a strong score proves readiness, not comfort with a simulation.
- Empathy, listening, and resolution scored
- Readiness across CSMs and support agents
- Team-wide practice before renewal or escalation spikes
Next Steps Triggered by Churn Signals
Outdoo AI Coach recommends the next AI Trainer or roleplay when a call shows a gap, then checks the next real call.
- Triggered by churn signals or CSAT dips
- Short AI Trainers on escalations and renewals
- Progress synced via SCORM 2004, SCORM 1.2, or xAPI
Scenarios That Change When Your Product Does
Link your help center, LMS, or Confluence and Outdoo builds roleplays and scoring criteria from it, re-synced daily, so agents are checked against current policy.
- Updates with product and policy changes
- Accuracy checked in practice and real calls
- Practice tied to renewals and satisfaction
What Customers Say
Practicing post-sale conversations keeps our teams sharp and confident exactly when it matters most: retention and follow-through.
Frequently Asked Questions
Everything you need to know about Post-Sales Roleplays.
What is an AI Customer Twin?
A simulated customer built from real conversations and account context, so teams practice the renewals and escalations they'll face.
Who are Post-Sales Roleplays for?
Customer success managers, account managers, and support agents who handle renewals, upsells, QBRs, and escalations.
Can we use our own success methodology?
Yes. Outdoo adapts to your renewal, escalation, or QBR frameworks and aligns to the CS playbooks you already follow.
Can CSMs practice a QBR with slides?
Yes. The CSM clicks Share screen and presents, and Outdoo checks the right points come up at the right moment. Screen-Aware Roleplays are available on the Growth and Enterprise plans.
How quickly can we launch?
One click turns an existing call or transcript into a roleplay, in minutes.
Does it work with our LMS and other systems?
Yes. Outdoo supports SCORM 2004, SCORM 1.2, and xAPI for your LMS and works with 140+ integrations, including CRM platforms.
What results should we expect?
Faster CSM ramp, higher CSAT, and better retention. Globe Life Insurance, a Fortune 500 company, saw 28% better objection handling and saved 40+ manager hours a month.
Is Outdoo secure enough for enterprise?
Yes. Outdoo complies with SOC 2, GDPR, HIPAA, and CCPA, and includes SSO, role-based access controls, private cloud options, and PII data scrubbing.
Enterprise-Ready
- SOC 2, GDPR, HIPAA, and CCPA
- SSO and permission profiles
- PII scrubbing
- Private cloud storage
- Workspaces by team, region, and vertical
- 120+ languages
- Dedicated CSM and SLAs
- Proof of concept before you commit
GDPR
HIPAA
CCPA
SOC 2See Post-Sales Roleplays Built From Your Renewal Calls
A 30-minute walkthrough built around your team's calls. When you're ready, prove it with a proof of concept.
