Call Scoring and Feedback

AI Call Scoring and Feedback That Turns Conversations Into ROI

Outdoo replaces manual, subjective call reviews with AI-powered scoring and actionable feedback. Every call is evaluated against key behaviors, from discovery to objection handling, so leaders gain visibility, managers save time, and reps improve performance with measurable impact.

31% improvement in coaching efficiency through automated scoring
3x faster identification of performance gaps
27% increase in consistent deal executionthrough AI-powered insights
4.6
Based on 125+ Reviews
4.9

Why manual call scoring falls short

Traditional call reviews are inconsistent, time-intensive, and disconnected from measurable outcomes. Leaders need a scalable, objective way to evaluate performance.
Scoring that scales with every call
Managers cannot manually review enough calls to cover the team effectively.
Feedback that is fair and consistent
Subjective evaluations create bias and leave blind spots in development.
ROI leaders can measure
Without data-driven scoring, coaching impact is difficult to prove to executives.

From manual reviews to automated, objective call scoring

Outdoo’s AI Call Scoring and Feedback evaluates every conversation, identifies improvement areas, and connects coaching to revenue outcomes.

Objective AI Scoring

Every call scored against key behaviors such as discovery depth and objection handling
Removes subjectivity and bias from reviews
Provides consistent evaluation standards across the team

Actionable Feedback

AI highlights strengths and gaps for each rep
Personalized insights drive faster performance improvement
Feedback delivered in real time for higher adoption

Coaching Efficiency

Managers spend less time reviewing calls manually
Prioritized coaching recommendations focus on what matters
Coaching efficiency improved by 31%

Performance Visibility

Dashboards track skill gaps, progress, and adoption
Identify patterns in talk-to-listen ratio, deal risks, and skills
Link performance to pipeline contribution and quota outcomes

ROI Measurement

Prove the business impact of call coaching at the executive level
Correlate call scoring data with revenue metrics
Demonstrate ROI of enablement and coaching programs

Enterprise-Grade Security

Outdoo is built to meet enterprise standards with compliance, auditability, and scale.

Testimonials

“There was one bot that I put together named Chester... I made him be a little off kilter, talking about metaphors, be very artsy, talk about jazz a lot. That’s something we want to see within the senior population. They like to talk. Sometimes they’re not super clear. That’s been really good for our agents to experience before experiencing it in the wild”
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Jacob Irby
Assistant Director of Human Development, ProvideSure
“If someone does ten roleplays in Outdoo, you can see the improvement instantly on real calls. The speed of feedback is huge. We tweak a bot, test it, and improve the training loop in hours, not weeks”
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Beau Cullen
Regional Director of Sales, Globe Life Insurance
“With Outdoo, 100% of our calls are now scored and reviewed. Using libraries and streams has helped us standardize feedback and dramatically speed up ramp time. We’ve reduced training time by 33%, while improving consistency and quality across the team. Outdoo has completely changed how we coach and scale.”
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Samantha Chong
Director of Operations, Allied Health

Frequently asked questions

Everything you need to know about the product and billing.
What is AI Call Scoring?
AI Call Scoring evaluates every conversation against key sales behaviors, removing subjectivity and creating consistent performance benchmarks.
What does the AI measure?
It analyzes talk-to-listen ratio, discovery depth, objection handling, empathy, and methodology adherence.
How does it help managers?
By automating scoring, managers save time and focus coaching on the areas that impact performance most.
Does it integrate with our current tools?
Yes. Outdoo integrates with CRM, dialers, conversation intelligence, and LMS platforms to streamline workflows.
How does it prove ROI?
Dashboards connect call scoring data to quota attainment, deal conversion, and pipeline contribution.
Is it enterprise secure?
Yes. Outdoo meets enterprise standards with SOC 2 certification, GDPR compliance, SSO, encryption, and audit logging.

See How Outdoo Turns Practice Into Performance with AI Roleplays

Practice real-world scenarios with AI Roleplay. Validate and reinforce skills with real-call scoring.
4.6
Based on 125+ Reviews
4.9