Call Scoring and Feedback
Score Every Call to One Standard
Outdoo scores every single sales call automatically. Not a random sample, not just the ones a manager happens to have time for. Every rep gets fast, consistent AI feedback on every call, without anyone spot-checking recordings by hand.
31% improvement in coaching efficiency through automated scoring
3x faster identification of performance gaps
27% increase in consistent deal execution through AI-powered insights
Trusted by Leading Enterprise Teams
Why Manual Call Review Doesn't Scale
Managers can only sample a fraction of calls, and scoring varies from reviewer to reviewer. The rest of the team's conversations go unexamined.
Scoring that scales with every call
Managers cannot manually review enough calls to cover the team effectively.
Feedback that is fair and consistent
Subjective evaluations create bias and leave blind spots in development.
ROI leaders can measure
Without data-driven scoring, coaching impact is difficult to prove to executives.
From manual reviews to automated, objective call scoring
Outdoo's AI Call Scoring and Feedback evaluates every conversation, identifies improvement areas, and connects coaching to revenue outcomes for sales teams and satisfaction outcomes for support teams.
One Scorecard for Practice and Real Calls
The same methodology-aligned scorecard, whether SPIN, MEDDIC, BANT, Challenger, or custom, scores roleplays and real conversations, so results are comparable.
Feedback Tried to Specific Behaviors
Team members see exactly where discovery ran shallow or an objection went unanswered, with coaching recommendations matched to each gap.
Managers Coach Instead of Reviewing
Prioritized recommendations point managers at the gaps that matter most. Coaching efficiency improves by 31%.
See Performance across every Team and Region
Dashboards track skill gaps and progress for every team member, and show whether skills practiced in training show up on real calls.
Works With the Tools you Already Record in
Outdoo connects to 150+ tools, including CRMs, dialers, and conversation intelligence platforms like Gong and Clari.
Enterprise-Grade Security
Built for regulated, global deployments. GDPR, HIPAA, CCPA, and SOC 2 compliant.
Frequently asked questions
Everything you need to know about the product and billing.
What is AI Call Scoring?
Outdoo evaluates every conversation against a defined scorecard of behaviors, replacing sampled, subjective reviews with a consistent standard for the whole team.
What does the AI measure?
It analyzes talk-to-listen ratio, discovery depth, objection handling, empathy, and methodology adherence.
How does it help managers?
Scoring runs automatically on every call, so managers skip the review queue and go straight to coaching the gaps the scores surface.
Does it integrate with our current tools?
Yes. Outdoo offers 150+ integrations across CRMs, dialers, LMS platforms, and conversation intelligence tools like Gong and Clari.
How does it prove ROI?
Dashboards connect call scoring data to quota attainment, deal conversion, and pipeline contribution.
How is Outdoo different from Gong or Chorus for call scoring?
Gong and Chorus are conversation intelligence platforms. They record and score calls to show you where reps are falling short. Outdoo does that too, but adds the next step: it automatically assigns a rep AI roleplay practice targeted at their specific scoring gaps, so the feedback loop doesn't stop at 'here's what went wrong.'
Is it enterprise secure?
Yes. Outdoo meets enterprise standards with SOC 2 certification, GDPR compliance, SSO, encryption, and audit logging.
See How Outdoo Turns Practice Into Results
Get a walkthrough of AI roleplays and unified real-call scoring, tailored to your use cases.
