We're excited to share that Live and Study in Europe has partnered with Outdoo AI to bring every sales call its team runs under structured, automatic review, as announced in our latest press release.
Live and Study in Europe helps people across Africa and Asia navigate visas, job placement, and relocation to the EU. That work sits at the intersection of two very different conversations: an individual weighing a life-changing move, and a corporate or recruitment partner negotiating terms. Both require precision, and both leave little room for a detail to go unrecorded.
The team's immigration advisory fields more than 160 online consultations a day across those two conversation types. That volume is exactly where most manual review processes start to break down, and it's the problem Live and Study in Europe set out to fix.
Why manual review could not keep up
Before Outdoo AI, the team relied on random sampling and manual spot-checks to review calls, pulling a handful of recordings each week rather than looking at the full picture. At 160+ consultations a day, that approach was never going to scale, and it left leadership working from a partial view of what was actually happening across the team.
The bigger issue wasn't just coverage. It was findability. Recordings that existed weren't organized in a way that made it easy to jump back into a specific conversation, so even the calls that did get reviewed took real effort to track down.
“I used to try and click on a couple of phone calls that did not have the proper naming and organization due to lacking the right software, and I was not sure if I saw the real picture.”
What changed day to day
With Outdoo, every consultation and partnership call is captured, transcribed, and indexed the moment it ends. Nothing has to be flagged or pulled manually. That alone closes the gap between the calls that happen and the calls anyone actually reviews, moving the team from a sample of the work to the whole of it.
Leonid Honchar, who heads Advisor Services at Live and Study in Europe, feels the difference most when a candidate or partner circles back to confirm what was agreed. Instead of leaning on a note taken in the moment or a memory of how the call went, he can open the exact recording and jump to the minute it was discussed.
“Now I can revisit every advisor's online consultation and know exactly the context of each call.”
With that context a click away, the team can act on what was really said rather than what anyone recalls, which matters when a single detail can shape someone's relocation.
Two conversation types, two scorecards
A relocation consultation and a corporate partnership call don't succeed or fail on the same things. One is about walking an individual through a legal and logistical process with empathy and precision. The other is a negotiation between organizations. Scoring both against a single generic rubric would flatten that difference and produce numbers that don't mean much to either side of the business.
Outdoo runs B2C consultations and B2B partnership calls on separate scorecards built around the behaviors that matter for each. A consultation scorecard weighs things like clarity on visa pathways, timelines, and next steps. A partnership scorecard looks at negotiation structure, commitments made, and follow-through. As Honchar put it: "Having separate scorecards for consultations and partnership calls means I am not comparing apples and oranges. The data for each conversation type reflects what actually matters in that type of call."
Coaching that starts from data, not memory
Once every call is scored consistently, the reporting layer becomes useful in a way it couldn't be before. Managers with enough call volume in a reporting period receive structured 15-day reports covering performance trajectory and development areas for each advisor. Instead of walking into a coaching conversation with a general impression of how someone is doing, a manager can point to specific patterns: where an advisor is consistently strong, where scores are slipping, and which skill is worth focusing on next.
That shift, from anecdote to pattern, is what turns coaching from an occasional check-in into something closer to an ongoing feedback loop.
What this means for transparency at scale
“Live and Study in Europe is a clear example of what maintaining transparency looks like in practice: not a pilot, not a sample, every call a team runs is thoroughly tracked, which allows going back to it and keeping track of all immigration details discussed. That's the bar we built Outdoo to meet.”
For an immigration advisory team, that level of detail isn't optional. Relocation pathways involve legal commitments and timelines that span months, sometimes with multiple parties tracking the same case. When every call is recorded, transcribed, and easy to search, there's no ambiguity about what was promised or agreed, for the candidate, the corporate partner, or the advisor.
Trusted across customer-facing teams
Outdoo AI is used by 250+ enterprises worldwide, including Globe Life, Cvent, Invitation Homes, and Keller Williams, and is ranked #1 in customer satisfaction on G2. Live and Study in Europe joins a growing group of customer-facing teams using Outdoo to move away from occasional spot-checks and toward full, continuous visibility into how every conversation actually goes.
The pattern is a familiar one across industries with high call volume and high stakes per conversation: manual review works at small scale, and stops working the moment volume and complexity both climb at once. Automatic, type-aware scoring is what lets teams keep the oversight without adding headcount just to listen to calls.
To get get started, schedule a demo wiht Outdoo today!
Frequently Asked Questions
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Live and Study in Europe was reviewing 160+ daily consultations through random sampling and manual spot-checks, which could not keep pace with call volume and gave leadership an incomplete picture of team performance. Outdoo now captures and scores every call automatically.
Outdoo runs individual relocation consultations and corporate or recruitment partnership calls on separate scorecards, so each conversation type is measured against the behaviors that actually matter for it, rather than a single generic criteria set.
Live and Study in Europe helps people across Africa and Asia navigate visa applications, job placement, and accommodation for living and working in EU countries, supporting both individual candidates and corporate and recruitment partners.
Managers with enough call volume in a reporting period receive structured 15-day reports covering performance trajectory and development areas, so coaching conversations start from data instead of memory or spot checks.
Outdoo is trusted by 250+ enterprises worldwide, including Globe Life, Cvent, Invitation Homes, and Keller Williams, and is ranked #1 in customer satisfaction on G2.
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